Shipping policy

Last updated: 1 September 2026

Thanks for shopping with ASCOVA. Here's what to expect once you've placed an order.

Processing. We pack and dispatch within 1–3 business days. We don't ship on weekends or public holidays.

Delivery. Orders go out with tracked shipping and typically arrive 4–9 business days after dispatch. We ship worldwide, and shipping is free on qualifying orders.

Tracking. You'll get a tracking number by email as soon as your order is on its way.

Pre-orders. Pre-order items ship once they're back in stock — the expected date is shown on the product page.

Delays or missing parcels. If your order hasn't turned up in the expected window, email us at support@ascova.store and we'll look into it. We can't take responsibility for parcels marked delivered by the carrier, or for orders sent to an address entered incorrectly at checkout.

Damaged items. If something arrives damaged, send us photos of the item and packaging within 48 hours and we'll sort it out.

Any other questions? Reach us at support@ascova.store.