Privacy policy

Last updated: September 23, 2025

Ascova operates this store and website, including all related information, content, tools, features, products, and services (collectively, the "Services"), to provide you, the customer, with a personalized shopping experience. Ascova is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you use, visit, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between these terms of use and this Privacy Policy, the Privacy Policy shall prevail in matters relating to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described herein.

Personal Data We Collect or Process

The term “personal data” refers to information that identifies you or could reasonably be linked to you or another individual. It does not include anonymized or de-identified data. Depending on your interaction with the Services, your location, and applicable laws, we may collect or process the following categories of personal data (including inferences derived from them):

  • Contact Information – including name, address, billing and shipping addresses, phone number, and email.

  • Financial Information – including credit/debit card numbers, account details, payment methods, transaction details, and confirmations.

  • Account Information – such as username, password, security questions, preferences, and settings.

  • Transaction Information – including viewed items, items in your cart or wishlist, purchases, returns, exchanges, and transaction history.

  • Communication with Us – including any customer support queries or messages you send.

  • Device Information – including device type, browser, network connection, IP address, and other unique identifiers.

  • Usage Information – including data on how and when you interact with or navigate the Services.

Sources of Personal Data

We may collect personal data from:

  • Directly from You – including when you create an account, use the Services, contact us, or otherwise provide personal data.

  • Automatically via the Services – including via your device and cookies or similar technologies.

  • From Our Service Providers – who may collect or process data on our behalf.

  • From Our Partners or Other Third Parties

How We Use Your Personal Data

Depending on your interaction with us and the Services used, we may use your personal data to:

  • Provide, Customize, and Improve the Services – to fulfill our contractual obligations, process payments, ship orders, remember your preferences, notify you about your account, process transactions, and create a tailored shopping experience. This may include product recommendations based on your activity.

  • Marketing and Advertising – to send promotional emails, texts, or postal mail and show online ads for products or services via our Services or third-party websites, including ads based on your activity or purchases.

  • Security and Fraud Prevention – to authenticate your account, provide secure shopping, detect and investigate fraudulent or illegal activities, and protect public and service security. You're responsible for keeping your login credentials secure.

  • Communicate with You – to provide customer support and maintain our business relationship.

  • Legal Compliance – to comply with legal obligations, respond to law enforcement, participate in legal proceedings, and enforce our policies.

How We Disclose Personal Data

We may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy, such as:

  • With Shopify, Retailers, and Service Providers – for IT services, payment processing, data analytics, customer support, cloud storage, shipping, etc.

  • With Business and Marketing Partners – for targeted advertising or promotional services. Shopify supports personalized advertising using your activity across various retailers. These partners may use your data per their own privacy policies.

  • At Your Direction or Consent – including for product delivery, social media widgets, or login integrations.

  • Within Our Corporate Group or Partners

  • In Business Transactions – like mergers, bankruptcy, or legal compliance matters.

Shopify Relationship

Shopify hosts the Services and processes your personal data to enable and improve them. Your data may be shared with Shopify and third parties in other countries. We also use advanced Shopify features that analyze your data across interactions with our and other Shopify-powered stores. In such cases, Shopify is the controller of your data and responsible for managing your rights.
For more information, see Shopify’s Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such external sites. Any information you share on public or semi-public platforms, including social media, may be visible to others. Providing such links does not imply our endorsement.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from individuals under the age of legal majority in your region. If a child has provided us with data, a parent or guardian can contact us to request deletion. As of the effective date of this policy, we do not “sell” or “share” personal data of individuals under the age of 16 as defined by law.

Security and Data Retention

While we implement security measures, no system is completely secure. Avoid sending sensitive information via insecure channels.
Data retention depends on factors like the need to maintain your account, provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data (note that not all rights apply in all circumstances):

  • Right to Access – to request access to your personal data.

  • Right to Deletion – to request we delete your personal data.

  • Right to Correction – to correct inaccurate data.

  • Right to Data Portability – to receive your data in a portable format.

  • Right to Opt-Out of Sale or Targeted Advertising – in some jurisdictions, you can request we stop sharing or processing your data for such purposes.
    You can exercise this right here.

If you visit our site with Global Privacy Control (GPC) enabled, we automatically treat it as a request to opt out. Learn more at https://globalprivacycontrol.org.

  • Communication Preferences – You can unsubscribe from marketing emails via the link provided in them. We may still send transactional emails (e.g., account or order updates).

Additional Rights (UK and EEA Residents):

  • Object or Restrict Processing

  • Withdraw Consent – This doesn’t affect lawful processing done before the withdrawal.

You can exercise your rights via the Services or by contacting us below. For more about Shopify’s role, visit Shopify's Privacy Portal.

We will not retaliate against you for exercising your rights. We may need to verify your identity or request authorization if acting on someone’s behalf.

Complaints

If you are unhappy with how we handle your data, contact us using the info below. Depending on your location, you may appeal our decision or file a complaint with your local data protection authority.
EEA authorities are listed here.

International Data Transfers

Your data may be transferred and processed outside your country.
If transferred outside the EEA or UK, we rely on approved mechanisms like Standard Contractual Clauses or other recognized safeguards unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted with a revised "Last updated" date, and we may notify you as required by law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

📧 Email: support@ascova.store
📍 Address: Finstadlia 193, Finstadjordet, 1475, NO

In accordance with applicable data protection laws, we are the data controller for your personal data.