Refund policy

Last updated: July 6, 2026

At ASCOVA, we want you to feel confident when shopping with us. If something isn't right, we'll make the return process as simple as possible.

How to start a return: Use our self-service return portal at returns.ascova.store. You only need your email address and order number — you'll get a return number and full instructions right away.

Returns: You can request a return within 14 days of receiving your order. Items must be unused, in original condition, with all tags attached, and returned in the original packaging.

Non-returnable items: Final sale items, gift cards, free gifts, shipping protection, personalized products, and items damaged due to misuse cannot be returned.

Refunds: Once we receive and inspect your return, we'll process your refund within 1–4 business days to your original payment method. Original shipping costs, customs duties, import taxes, and other related fees are non-refundable.

Exchanges: We don't offer direct exchanges. If you'd like a different size or item, we'll refund your return and you can simply place a new order. If your item arrived defective, damaged, or incorrectly shipped, contact us with your order number and clear photos of the issue.

Return costs: The customer is responsible for all return-related costs, including return shipping, customs duties, import taxes, handling fees, and any other charges connected to the return, unless ASCOVA sent the wrong item or the item arrived damaged or defective.

Shipping: If we sent the wrong item or your item arrived damaged, we will cover the necessary return shipping costs. In all other cases, return shipping and related fees are the customer's responsibility.

Need help? Email us anytime at support@ascova.store.