Pc pouches and Wallets

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FAQ

What makes Ascova different from other menswear brands?

Ascova is built on one principle: premium materials don't have to come with luxury-brand markups. We source 100% merino wool, technical waterproof fabrics, and croco-embossed leather directly from manufacturers — and sell exclusively online. No retail overhead. No seasonal filler. Every piece in our range earns its place in your wardrobe.

What materials do you use?

Every Ascova piece is built from materials chosen for longevity, not just appearance.

  • Cardigan: 100% merino wool — temperature-regulating, non-itching, machine washable
  • Field Jacket: Waterproof polyester shell, 100% cotton fill — real warmth for real weather
  • Vest: Wool-polyester blend — packable insulation without bulk
  • PC Pouch & Wallet: Croco-embossed PU leather — structured, water-resistant, built to last
  • Linen Shirt: 55% linen, 45% cotton — breathable with softness and reduced wrinkling
  • Linen Shorts: 55% linen, 45% cotton — lightweight and airy with everyday durability
  • Cotton Canvas Overshirt: 100% cotton canvas — sturdy structure with a worn-in feel
How does sizing work?

All Ascova pieces are sized true to size — if you're usually a M, order a M. One exception: if you plan to layer the Field Jacket over a mid-weight knit, size up one. Each product page includes a size chart with chest and length measurements. Still unsure? Email us at support@ascova.store and we'll point you in the right direction.

How long does shipping take?

Orders are shipped within 1–9 working days from the date of purchase. As soon as your order ships, you'll receive a tracking number by email so you can follow it all the way to your door. Tracking links can take a couple of days to show the first update after they're issued — that's normal. Can't find your confirmation email? Check your spam folder first.

Where do you ship from?

Orders are fulfilled through our professional third-party logistics (3PL) partner, ensuring accurate packing and efficient dispatch. All shipments are sent Delivered Duty Paid (DDP) — meaning all import taxes and customs duties are included in your purchase price. There are no surprise fees or additional charges when your order arrives.

How do returns and refunds work?

You can return any item within 14 days of receiving your order, as long as it's unused, with all tags attached and in the original packaging. Starting a return takes less than a minute — no email needed:

  • Go to our self-service returns portal: returns.ascova.store
  • Enter your order number and email address
  • You'll get your return number and instructions right away

Once we've received and inspected your return, your refund is processed within 1–4 business days to your original payment method. Final sale items can't be returned, and return shipping is paid by the customer unless your item arrived damaged or incorrect.

How do I care for my Ascova pieces?

Cardigan (merino wool):

  • Wool cycle, max 30°C — use a wool detergent
  • No bleach, no fabric softener
  • Lay flat to dry — do not tumble dry
  • Store folded, not on a hanger

Field Jacket & Vest:

  • Machine wash cold (30°C), gentle cycle
  • Zip all zippers and turn inside out before washing
  • Air dry on a hanger — do not tumble dry
  • Lightly reshape while damp

PC Pouch & Wallet (PU leather):

  • Wipe clean with a damp cloth
  • Do not submerge or machine wash
I need help with my order — how do I get in touch?

For returns and refunds, the fastest way is our self-service portal: returns.ascova.store — no email required. For everything else, contact us at support@ascova.store and we'll get back to you within 24 hours on weekdays.